Employee Call Center

As an employee, what type of service do you want to receive? Do you want to call an insurance carrier when you have a question? A different telephone number or website to check your FSA balances? Of course not . . .

The Employee Service Center is a solution dedicated to delivering to employees the type of service that any of us would want to receive. Most of us would want to simply call one spot, have the telephone answered by my company’s name (such as, Thank you for calling ABC Engineering’s Employee Service Center), and then be able to have all your needs met.

HR-Benefit Advisors has built the infrastructure in-house, and is poised to deliver an employee experience that leaves them feeling well taken care of. Over 10,000 employees currently use our service center. Employers stay satisfied because we are committed to:

• Answering the telephone by their company name
• Recording every call that comes in, and reporting back all results to our clients
• Maintaining service staff that is highly educated, and credentialed with such designations as the RHU (Registered Health Underwriter)

Since the roll out of this service, employee and employer feedback has been off the charts. As us how this service is working for companies similar to yours.